Frequently Asked Questions

How long does it take for my order to be shipped?

In Stock items : all items on the website are IN STOCK and ready to ship, unless they are marked as BUY-IN
Buy-In items : items are buy-ins from overseas suppliers, and as such order will not be placed until after the close date of the buy-in. Once the buy-in has closed, I will close purchasing. Items will then be ordered from overseas, and may take up to 8 weeks to ship, once I have received the shipment they will be dispatched to you within 3 days.

Do you have any social media pages?

We sure do! You can find our Facebook page here, and our Instagram page here.

We also have a VIP group for my customers. In here, we post flash sales, discount codes, new stock alerts, ask for feedback on stock offerings, and we’ll also post about restocks in the group 24 hours before we post them on our public pages, so that our VIPs always have first dibs on restocks. If you’d like to join, you can find the group here.

What currency do you work with?

All prices are in Australian Dollars.

What payment methods do you offer?

The website takes debit and credit cards via our secure online payment provider (Square) where you can also pay via ApplePay and GooglePay/AndroidPay if you have these functions set up on your mobile device. You are also able to elect to pay via Paypal (if you have a registered PayPal account), and if Buy Now Pay Later is more your style, we offer both Wizit and AfterPay for your budgeting convenience.

How much is shipping?

Shipping is charged to you at cost, and is based on the weight and size of the item you’re ordering.
You can obtain a shipping quote before checkout using the shopping cart.
Occasionally our shipping engine quotes incorrectly (usually if we have an error in our store back end with dimensions), if this happens you can either contact us to clarify the shipping fee, or of course when we’re processing your order if we see a discrepancy between the amount you have paid and the amount it costs to ship it, we will always refund you the excess.

You are welcome to choose between 3 shipping options : Australia Post Parcel Post, Australia Post Express Post, or local pickup.
From July 2024 we have decided not to offer Sendle as a shipping option anymore. This is after multiple repeated failings on Sendle’s behalf. We are currently investigating other economy courier options and once we have located and trialled and are happy with one we will update our shipping services accordingly.

Local pickup arrangements will be made with you directly as soon as your order is ready.

You can find full details on shipping here, including how to add Signature On Delivery and Insurance to your order. Please note, unless you pay for additional insurance on your order, your package will only be covered for max $100 value per the terms & conditions of default insurance with Australia Post.

Do you post internationally?

We currently ship within Australia and New Zealand only, and all items are posted with tracking.

Can I get a refund for change of mind?

No, we do not refund for change of mind so please select your items carefully.
Refunds are only applicable in certain circumstances as per the Australian Consumer Law. Our refund policy is fully in line with the ACCC guidelines found here.
Our full refund policy can be found on the Terms & Conditions page.

There is a problem with my order. What should I do?

If the problem is with shipping (e.g. damaged parcel), please ensure that you take detailed clear photos of the package, and keep all packaging.

Australia Post : if you selected Australia Post as your delivery option then you will be required to return to the post office with your parcel and all packaging so that they may inspect it, in order for you to claim on your Australia Post insurance. Please remember, your order includes insurance for only $100 of goods, unless you purchased extra insurance cover at checkout.
Details on how to obtain compensation from Australia Post for your damaged parcel can be found here and please note all claims must be made within 30 days of delivery.
If your parcel has not arrived within 7 days of expected arrival, please email us and we will chase up Australia Post for you.

If the problem isn’t with the postage, then please contact us directly using the Contact form within 3 days of receiving your order and we will happily discuss this further.

Is my personal information safe?

It certainly is! When we process your order we receive only your personal information ie name, address, email, etc – this information is only used for shipping purposes and we would never pass it onto any third party, unless subpoenaed by a court of law.

Your payment details are never provided to us in any form, they are stored securely with Stripe / Paypal / WizPay / Afterpay (depending on your chosen payment method). I have no way of ever seeing your card details, so your payment method would never be able to be compromised by TeckWrap Craft Australia.

Can I contact you directly to ask a question?

You sure can, just fill in our Contact form here and we’ll reply, or message us on social media (Facebook and Instagram).

Where can I view your full Terms & Conditions or Privacy Policy?

You’ll find a link to them in the footer of every page, or you can access them directly via these links : Terms & Conditions / Privacy Policy