How long does it take for my order to be made and posted?
In Stock items : all items on the website are IN STOCK and ready to ship, unless they are marked as BUY-IN
Buy-In items : items are buy-ins from overseas suppliers, and as such order will not be placed until after the close date of the buy-in. Once the buy-in has closed, I will close purchasing. Items will then be ordered from overseas, and may take up to 8 weeks to ship, once I have received the shipment they will be dispatched to you within 3 days.
Do you have any social media pages?
I also have a VIP group for my customers. In here, I post flash sales, discount codes, new stock alerts, ask for feedback on stock offerings, and I’ll also post about restocks in the group 24 hours before I post them on my public pages, so that my VIPs always have first dibs on restocks. If you’d like to join, you can find the group here.
What currency do you work with?
All prices are in Australian Dollars.
What payment methods do you offer?
The website takes debit and credit cards via our secure online payment provider (Square), and you can also elect to pay via Afterpay or Paypal if you prefer.
How much is shipping?
Shipping is charged to you at cost, and is based on the weight and size of the item you’re ordering.
You can obtain a shipping quote before checkout using the shopping cart.
You are welcome to choose between 4 shipping options : Australia Post Parcel Post, Australia Post Express Post, Sendle, or local pickup.
You will usually find that Sendle is the cheapest option.
Local pickup arrangements will be made with you directly as soon as your order is ready, and all pickups from my home will be contactless during the COVID19 pandemic.
You can find full details on shipping here, including how to add Signature On Delivery and Insurance to your order. Please note, unless you pay for additional insurance on your order, your package will only be covered for max $100 value per the terms & conditions of insurance with both Sendle and Australia Post.
Do you post internationally?
I currently ship within Australia and New Zealand only, and all items are posted with tracking.
Can I get a refund for change of mind?
No, I do not refund for change of mind so please select your items carefully.
Refunds are only applicable in certain circumstances as per the Australian Consumer Law. My refund policy is fully in line with the ACCC guidelines found here.
My full refund policy can be found on the Terms & Conditions page.
There is a problem with my order. What should I do?
If the problem is with shipping (e.g. damaged parcel), please ensure that you take detailed clear photos of the package, and keep all packaging.
Australia Post : if you selected Australia Post as your delivery option then you will be required to return to the post office with your parcel and all packaging so that they may inspect it, in order for you to claim on your Australia Post insurance. Please remember, your order includes insurance for only $100 of goods, unless you purchased extra insurance cover at checkout.
Details on how to obtain compensation from Australia Post for your damaged parcel can be found here and please note all claims must be made within 30 days of delivery.
If your parcel has not arrived within 7 days of expected arrival, please email me and I will chase up Australia Post for you
Sendle : if you selected Sendle as your delivery option then you are required to notify me of a damaged parcel within 5 business days, because I only have 10 days to lodge a claim with Sendle on your behalf. Please remember, your order includes insurance for only $100 of goods, unless you purchased extra insurance cover at checkout.
Details on what I will need to make a claim on your behalf can be found here.
If the problem isn’t with the postage, then please contact me directly using the Contact form within 7 days of receiving your order and we can discuss this further.
Is my personal information safe?
It certainly is! When I process your order I receive only your personal information ie name, address, email, etc – this information is only used for shipping purposes and I would never pass it onto any third party, unless requested by a court of law.
Your payment details are never provided to me in any form, they are stored securely with Square / Paypal / Afterpay (depending on your chosen payment method). I have no way of ever seeing your card details, so your payment method would never be able to be compromised by TeckWrap Craft Australia.