All orders placed on our website (www.teckwrapcraft.com.au) are subject to the following terms & conditions. By using this site or/and our services, you also consent to the processing of your personal data as described in our Privacy Policy here.
Payment
All prices listed are in Australian Dollars (AUD). We accept payment via debit/credit card, ApplePay and GooglePay (through the Stripe payment processor), PayPal, and via the BNPL services ZipPay and Afterpay.
Postage
** Australia Post Express Post ceased its Next Day Guarantee at the beginning of the Covid-19 pandemic and have chosen not to re-instate it since then, so Express Post may take longer than the usual 1-2 business days it used to take, it will still be faster than standard post **
TeckWrap Craft Australia currently ships within Australia and New Zealand, and all items are dispatched with tracking.
Selecting the Express Post shipping method does not mean your item will be created, packed or dispatched any faster. It means that once your order is completed within our standard 2-4 business days processing time that it will THEN be sent via Express Post to you. Express Post is currently 1-4 business days and Standard Post is currently 3-7 business days as per the Australia Post website depending on your location. If you require your order to be delivered before a specific date, please contact us BEFORE ORDERING to discuss whether it can be picked, packed, and shipped to you by your required date.
After multiple ongoing issues with Sendle delivery partners, from July 2024 we have elected to pause the use of Sendle for orders, and we are currently investigating other economy delivery services to ensure we can continue to provide our customers with the most economical options available.
TeckWrap Craft Australia will not be held accountable for any items lost or damaged during transit with Australia Post or Sendle. If you are worried about this at all then I urge you to take out Signature on Delivery and Insurance on your order. Instructions on how to add these to your order can be found on the Frequently Asked Questions page.
Sales Policy
No refunds or returns are applicable on sales items unless they are faulty or wrongly described.
If an item is on sale due to damage or fault and you are made aware of it at the time of purchase then the item is non-refundable.
Sales prices and discount codes cannot be retroactively applied. This includes if you forgot to use the code.
If you purchased an item before a sale I do not offer refunds or store credit of the difference in price as compensation. Sales and discount codes are only valid for the duration of time they are advertised for. If you have a discount code then please enter this at the checkout to ensure the discount is applied to your order before paying. They cannot be retrospectively applied if you forgot to use the code. Only one discount code can be used at any one time. They are only valid for the duration of time they are advertised for.
Colour Matching
Please note that while we do our best to accurately represent colours in our photos, variations in individual monitors may result in items looking slightly different on screen than they are in reality. If you need a specific colour match you’re welcome to order a sample book from us to check colours. Alternately we offer MOST products we sell as individual sheets as well as in rolls, so you may prefer to order a sheet for colour matching before you go ahead and order an entire roll.
Cancellation Policy
TeckWrap Craft Australia has the sole discretionary right to cancel and refund an order at any given time if they choose.
Any suspicious fraudulent transactions will be cancelled at the sole discretion of TeckWrap Craft Australia.
If an order has been paid for but production on it has not yet started then we may cancel it at our sole discretion, taking into account the notes above as per Australian Consumer Law (ie not for change of mind).
If you wish to cancel your order then please contact us to discuss, so that we can confirm that we agree to the cancellation of your order first. This will be at our sole discretion. You can contact us here on the Contact page, via direct message on our business Facebook page, via direct message on our business Instagram page, or via email at mail@teckwrapcraft.com.au to discuss the matter further.
If we agree to a cancellation of your order then your funds will be returned to you in the same manner in which they were paid ie via the original payment method. For example if you paid via Afterpay then funds will be returned to you via Afterpay. Funds may take a few business days to be returned to you fully dependent on the financial provider involved. Orders cancelled at the sole discretion of TeckWrap Craft Australia will have a 15% administration fee deducted from the order total to cover administration costs.
Returns and Refunds
If for any reason you are unhappy with your order due to damaged or faulty goods or incorrect supply of order please contact us within 3 days of receiving the item/s to discuss.
As per Australian Consumer Law, you will not be entitled to return a product, if you:
- changed your mind
- ordered the wrong product/size/colour etc
- found the product cheaper elsewhere
- were aware of the relevant fault before buying the product, such as if the fault was written on the tag, or indicated in the photos or item description online
- damaged the product by misusing it
- used the product for a long time and the problem is as a result of normal wear and tear.
If however you need to claim a refund due to faulty goods or incorrectly picked items, then please get in touch and we will provide you with the address to mail them back to us. Returned items must be sent with tracking (which you must provide to us the day you ship it), and received by us in their original, unused condition within 30 days of the purchase date.
Please note:
Proof of purchase must be provided when returning your goods.
Original postage charges will not be refunded unless the goods are deemed damaged or faulty at time of purchase.
Refunds given will be at the sole discretion of TeckWrap Craft Australia. Refunds will not be processed until these items have been returned and inspected, or photographic evidence given clearly showing the damage or fault and we determine the product has not been damaged by the conditions set out above (ie misuse, long time use, usual wear and tear). Any items returned to us for a refund MUST be in original unused condition and in their packaging as sent to you or a refund may be declined (unless the item is inspected and deemed faulty).
If your order has been returned to us by Australia Post due to: an incorrect address supplied by you at the time of ordering; due to a failed delivery by them; or you refused their delivery; then you will be required to pay any additional postage charges (and any additional fees that Australia Post may have charged us) to have your order re-sent to you. If you decide that you no longer want your order, any refunds given will be at the sole discretion of TeckWrap Craft Australia and postage fees already incurred will not be refunded.
Customer Conduct
We are committed to providing a positive and respectful environment for our customers and staff. As such, we expect all customers to conduct themselves in a courteous and respectful manner when interacting with our team. Any form of rudeness, aggression, or abusive behavior towards our staff will not be tolerated. We reserve the right to cancel any orders and deny future service to individuals who engage in such behavior. Ensuring the well-being and safety of our employees is our top priority, and we appreciate your cooperation in maintaining a respectful atmosphere.
Privacy
Please be advised that when we process your order and receive your personal information ie name, address, email, credit card details etc – this information is only used for billing purposes and we will never pass it onto any third party unless subpoenaed by a court of law.
To see our full Privacy Policy please see here.